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AMO CRM

AMO CRM

CRM system for your business, combining all programs and processes into a single ecosystem.
CRM Bitrix24

CRM Bitrix24

We will comprehensively implement Bitrix24 in your business: audit, installation, automation of business processes, improvements, training and technical support.

Leave a request and we will do a free audit of your business processes!

Our team has great expertise in many niches, which allows us to make consultations based on rich production experience.

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CRM implementation

Benefits of CRM:

  • Client Base Security

    CRM provides a mode of limited access to a full client base - now the company will not be affected if the manager leaves the competitors.

  • Control tools

    CRM will help introduce a regulated work standard for all employees. Read reports, track the number of calls, meetings and closed by transaction managers. Keep up to date with everything that happens in your company.

  • Increase loyalty

    According to Rockefeller Corporation statistics, with a poor level of service, 68% of customers go to another contractor. The CRM database has all the necessary information to locate a demanding customer (name, birthday, interests, last order).

  • Customer Value Classification

    Pareto’s Law states: “20% of valuable customers bring 80% of the company's revenue, while the remaining 80% only 20%." ABC classification of counterparties will help to differentiate the importance of lead for your organization.

  • Ease of implementation

    When the first CRM systems appeared, the installation process required several specialists and took weeks, or even months. In 2017, the cloud edition is registered in just three mouse clicks in the browser.

  • Cost savings

    CRM is equipped with a wide range of capabilities (from telephony to cloud storage) - this saves significant amounts on staff, data loss, customer loyalty, phone calls and software.

  • Business processes

    Solving organizational issues within the company will help business processes. These are algorithms (scripts) that automate the work of each department. For example, an employee cannot go on vacation until he completes all active tasks or receives confirmation from all managers.

  • Time saving

    CRM increases the productivity of managers several times. All information about the client, transaction and project is stored in one place. No need to rummage through the computer (Disk D -> “New Folder No. 39”), leaf through the history of mail or Skype in search of the coveted contract.

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14
years in IT
Our goal

Our goal - automate business around the world, making it more autonomous, efficient and profitable.

Saprit Team architects of online projects — web developers and integrators of CRM’s all rolled into one. You don’t need to look for several contractors. We’ll build your business «turnkey» without your constant control.

Since 2006, we have launched, maintained, automated and supported online business projects. During this time, we have established ourselves as a reliable partner for 320 clients, successfully implementing more than 650 projects for them. We not only create new projects, but also support existing ones!

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CRM implementation

Bitrix24 CRM implementations systematically synchronise all processes by automating your business operations globally, thereby making it easy to fulfil consumers requirements. Bitrix24 offers worldwide comprehensive marketing automation for the organisation. The CRM implementation cost is considerably cheaper than other business expenses. So it is an all-inclusive business instrument. All you need is to implement CRM to accelerate the speed of sales and browsing the target audience. Bitrix24 CRM makes you unite your team, make close you with your customers, help understand your customer’s preference, setting leads on different platforms to draw new prospects, and other more benefits provide this single, innovative system.

Modern business conducting is purposefully changing, and progressively more e-commerce companies are starting to practice CRM. However, some business leaders do not entirely understand what CRM implementation is and how to adjust its functions to their companies.

Implementing a CRM system means automating your enterprise conducting way, making it autonomous, productive and profitable. Orderly organise all business activities, automate half of the recurrent activities, and enhanced collaboration with consumers and partners. Platform designed to automate enterprise systems globally, making your enterprise systematic, connected, and profitable. Operational software CRM safely stores all enterprise-related data and generates the reports and analysis for the forthcoming tomorrow; in this way, business leaders and each corporation department can recognise their mistakes and estimate the following steps, respectively.

Often entrepreneurs have an unclear picture of implementing crm in an organisation and extract the maximum advantages from the CRM for our business. Before implementing CRM in your business, leaders should pay attention to several facts. The optimal CRM implementation practices have to emphasise arranging good intentions, engaging a web developing team to drive the usage activities, and suggesting possibilities to educate workers to understand how to utilise the software when it begins to operate.

CRM implementation steps

Implementing CRM can be challenging on many levels, but you can take offload with proper planning. After creating your business plan, set up your CRM implementation steps to cover your corporations’ needs and demands. The philosophy of CRM is pretty straightforward- to put your customer first. This idea gives way to three other steps that are essential in planning your CRM implementation. These three steps are priorities, process and people, and each one has its significance.

  • Priorities

Before diving into actual implementation, ensure you establish your business priorities first to define your vision. Identifying the main goals of what we want to accomplish by CRM, we are getting ready for all other steps. For grounding this reason, prioritising the business objectives plays the deciding role in the CRM implementation project plan. So the most suitable CRM metrics will rely on the unique objects that you have in your mind. These priorities initially differ one company from another. Companies that implement CRM will get these benefits:

  • Increase clients satisfaction by encouraging customers engagement to keep them satisfied and thus loyal to your business.
  • Boost your sales and process efficiency by identifying and eliminating loopholes in the sales process. These efforts lead to an increased in sales conversions.
  • Reduce operational cost and time by effectively automating the repeated processes and actions and managing the clean CRM data in the cloud.
  • Centralised all clients related data by collecting the customers’ related materials. Furthermore, this data contains this list of customers’ contact numbers and email data and records their email or phone communication histories, social presence, and support required by customers.
  • Progress

Enterprise processes formulated to streamline the way your businesses run and your employees. Comprehending the market operation inside out will facilitate implementation. CRM implementation guide will help adapt necessary functions to your organisation’s demanded features. Correct established CRM effortlessly integrates its leads to social media platforms, provide the chance to monitors the pipeline processes and covers these leads into sales. Also, implementing salesforce crm allows to follow-up routine for prospects. And help systematically organise marketing campaigns and acquire payment for deal closure.

One of the business processes is analysing.

CRM implementations also include the services to analyse past business records. If you have a question about why we need to review the history of our business activities, the following sentence will provide the fundamental causes. CRM analysing the essential for an enterprise to explore each business procedure and the sub-steps. Analysing allow us to understand the cause of prospects delay and where sellers and other team members encounter difficulties. On the other hand, analysing business processes will prevent from making mistakes and facing challenges.

Another approach is painting a specific roadmap for your enterprise.

As the flow of the diagram, a visual representation of the procedure will present you with an analysis of the extended customisation needed and the tactics or steps to require automation. CRM implementation roadmap provides a clear representation of how a business process is running. As you are working on the process blueprints, identify the industry language that matches your adopted CRM implementation default terminology that supports your business in this way. For instance, the e-commerce corporation will use wholesale products, shopping cards, discount codes, sign-ups, and refunds. However, other companies implement other CRM terms which are appropriate to their business managing manners.

  • People

Adapting the appropriate CRM system for your business requires tech specialists who have enough experience implementing CRM and understanding who can make your business goal real. First and foremost, the company need to employ web specialists who can effectively implement CRM and have a dedicated engineers team. So it would be best if you have those various personalities and their roles for a successful CRM implementation. Web developing team with project ordered organisation team actively engaged in making implementation process. All two sides attempt to find relevant approaches from different angles to successfully implement CRM in a business process. Business leaders, users, administrators, sales and marketing team members are involved in this CRM establishing period. All these members estimate and see businesses from their spectrum, and all they together could come to the flourishing enterprise results.

The CRM implementation process provides comprehensive marketing automation, which starts from connecting marketing strategies. Then you generate customer segment-wise content, and then you are ready with your marketing collateral repository to upload on CRM. The subsequent step is to build clean prospects databases on your CRM before you launch your campaigns. Your clean database is ready to integrate with other social websites to attract your target consumers interested in your offered service or products. Contrary to CRM, you can launch offline campaigns such as seminars, trade shows and banners. Then you can use this information for consolidating the marketing data to gain insightful marketing metrics.

The organisation with CRM can incorporate effective business development planning. They can research their market and identify market potential, then estimate sales potential.

The advantages of CRM implementation:

  • Eliminate the amount of hard work
  • Better resource management
  • More efficiency, more outputs
  • Increase sale revenue in a short amount of time
  • Excellent customer services
  • Vivid clarity
  • Autonomous features
  • High productivity.

E-commerce enterprises with CRM implementation have structured and streamline data for better decision-making and actions.

Organisations that do not implement CRM might face problems like

  • Loss of focus
  • Poor productivity
  • Less of clarity
  • High functional expenses
  • Loss of needed material about customers
  • Lack of control
  • Ineffective client services

Set your enterprise tactics delicately for thriving crm implementation with skilled web developing experts to maximise the speed of your corporation operations.