Order automation, reporting, and efficiency improvement for TS Group
innovation in every turnCRM for Business Process Automation
About the Client
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year of establishment
2010
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presence in the international market for over
13+ years
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clients organized in CRM with interaction histories more than
1,000+
ТС Group is an international company founded in 2010. Its primary products are mechanical seals for pumps and gaskets for heat exchangers.
The problem:
TS Group faced challenges in organizing the client database, automating orders, and lacking reporting capabilities. These issues slowed down manager workflows and reduced sales efficiency.
Key Challenges
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Challenge 1
Disorganized Data
Client data was not centralized in a single system
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Challenge 2
Order Challenges
Manual order processing consumed too much time
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Challenge 3
Missing Reports
No way to track key performance indicators
Our Approach
Our Solution for
ТС Group Solutions
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Рreliminary Analysis
Analyze processes and develop a technical specification.
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CRM Configuration
Implement order funnel, email, and website integration.
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Access Rights Setup
Assign roles and access levels for employees.
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Employee Training
Conduct training sessions and provide recordings for future learning.
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Support and Development
Update features, enhance functionality, and support users.
Results Achieved
What We Delivered
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Achieve1
1,000+ clients in CRM with detailed order histories
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Achieve2
90% reduction in errors during order processing
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Achieve3
30% improvement in manager efficiency
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Achieve4
20% sales growth in the first 3 months
What Our Client Says
CRM helped eliminate chaos in order processing. Now we work faster, clients are satisfied, and our team truly feels the difference.
CRM helped eliminate chaos in order processing. Now we work faster, clients are satisfied, and our team truly feels the difference.
Head of Sales
ТС Group
Our another cases:
We are ready
to consult you
Have Questions?
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What is a CRM system, and why do I need it?
A Customer Relationship Management (CRM) system is a tool designed to streamline your business processes by managing customer interactions, automating workflows, and providing actionable insights. Businesses need CRM to improve customer satisfaction, increase sales efficiency, and enhance team collaboration.
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What services do CRM integrators provide?
CRM integrators help businesses implement and optimize CRM systems. Our services include consulting, system customization, data migration, integration with existing tools, team training, and ongoing support to ensure your CRM delivers maximum value.
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How do you choose the right CRM system for my business?
We assess your business needs, goals, and existing processes to recommend the best CRM solution, whether it’s HubSpot, Zoho, Salesforce, or another platform. Our priority is finding the right fit to address your unique challenges and drive growth.
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What industries do you specialize in?
While we serve clients across various sectors, we have extensive experience in logistics, e-commerce, healthcare, real estate, and professional services. Our tailored approach ensures that each CRM system aligns with the specific demands of your industry.
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How long does it take to implement a CRM system?
The timeline for CRM implementation depends on the complexity of your requirements. Standard setups take 2–4 weeks, while highly customized integrations may take 6–8 weeks. We work efficiently to deliver results without compromising quality.
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Do you provide ongoing support after implementation?
Yes, we offer continuous support to ensure your CRM system operates smoothly and evolves with your business needs. Our services include troubleshooting, updates, performance monitoring, and training for new team members.
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Do you work only in the UK?
Our main focus is the UK, but we can scale.
